HQ INFLATABLE KAYAKS (ABN 681 894 146) of Tuscan Street, Rossmoyne WA 6148 (HQ INFLATABLE KAYAKS) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What This Policy Covers Our Privacy Policy governs the privacy terms of our website, located at hqkayaks.com.au (our Website), and our practices in processing your information, including any information you provide to us by means other than through our Website.
This Policy does not apply to other websites that you reach by clicking on a link on the HQ INFLATABLE KAYAKS website. It is your responsibility to check the privacy policy of any site you are on.
This Policy outlines our policies and practices regarding your information and how we will treat it.
If you do not agree with our policies and practices, you should not use our Website or provide your information to us. By accessing or using our Website or providing your information to us, you agree to this Policy.
The kinds of personal information we collect and hold
Personal Information is information or an opinion that identifies an individual.
We may collect several types of information from you, including Personal Information, such as your name, date of birth, postal address, email address, telephone number and credit or debit card details.
We may also collect information that does not identify you personally, which may include your age, height, weight, your emergency contact information and further information pertaining to your ability to participate in our tours.
We may also collect sensitive information from you, such as details of your health and any physical and medical conditions.
When you participate in our tours, we may take video and photographic images of you. These videos and images may be used in brochures, in our advertising or on our Website. All participants of our tours authorise us to use their image (such as a photograph, video, film or recorded voice). If you object to the use of your image, please notify us in writing at: hello@hqkayaks.com.au.
How we collect and hold your personal information
We collect Personal Information from you directly unless it is unreasonable or impractical to do so. We collect Personal Information when you:
Any Personal Information submitted via our Website will only be used for the purpose for which it is provided. We will not use your personal details for any other purpose and will not disclose them to other parties, without your consent.
You can always decline to give HQ INFLATABLE KAYAKS any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about the personal information we have requested, please let us know.
Click-stream data
Browsing any website, including this Website, generates a trail of the pages that are visited, and the time spent on each page. Click streams are the paths a user takes when navigating a website and the Internet in general.
When you visit our Website, our servers may record the following information for statistical purposes:
HQ INFLATABLE KAYAKS may examine this information to determine the traffic through the server, and to specific pages or applications, in order to deliver better services.
No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, or the need to determine details related to a security breach or other inappropriate activity.
Why we collect, hold, use and disclose your personal information
We collect your Personal Information for the primary purpose of providing our services to you, including to allow you to book and participate in our tours.
We process your personal data to enable us to provide our services. We may use your Personal Information to:
We may also provide your Personal information to third parties who assist us to provide our services to you.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Third Party websites
HQ INFLATABLE KAYAKS may decide to link to other third party websites which assist HQ INFLATABLE KAYAKS deliver its services. HQ INFLATABLE KAYAKS is not responsible for the content of any linked websites. Such third parties may include:
A link to a website does not imply that HQ INFLATABLE KAYAKS endorses that website or the organisation operating that website.
HQ INFLATABLE KAYAKS may link to a website that collects information about the user, and we cannot control the collection of this information. You should contact these service providers directly if you have any questions about the use of information they collect. These websites and services may have their own privacy policy, or no policy at all. We encourage you to review the privacy policies of any third-party websites or services before providing any of your personal information.
How you may access your personal information that we hold or seek the correction of such information
You may unsubscribe from our mailing/marketing lists at any time by following the unsubscribe function, by way of a link in our emails to you.
You may send us an e-mail at: hello@hqkayaks.com.au, to correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
With the exception of the information provided through or obtained by our third-party service providers, as detailed above, we will not disclose your personal information to overseas recipients.
Changes to our privacy policy
This Policy may change from time to time and is available on our Website.
By using our Website or providing us with your Personal Information, after we make changes, you are deemed to have accepted those changes, so please check our Privacy Policy periodically for updates.
Children
We do not knowingly collect information from children under the age of 13 unless such information is required to participate in our tours. HQ INFLATABLE KAYAKS does not target its Website to children under 13.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: hello@hqkayaks.com.au.
If you think that any of your information held by HQ INFLATABLE KAYAKS, including Personal Information, has been subject to unauthorized access or disclosure, or has been lost, please contact HQ INFLATABLE KAYAKS at: matt@hqkayaks.com.au or 0411 166 586.
We will endeavour to deal with your query or complaint within 30 days.
If you feel that HQ INFLATABLE KAYAKS has not adequately dealt with your complaint or query within 30 days, you may contact the Office of the Australian Information Commissioner, including by email at enquiries@oaic.gov.au or telephone 1300 363 992.
